At AIENSE we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or product issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
RETURN POLICY
Not Happy with Your Order
If you are not happy about your purchase, 14 days from the date of that you received the product in like-new condition with no visible wear and tear, you (the buyer) will be the one who is responsible for paying for the shipping costs for returning the item if not covered by our warranty against manufacturer defects and exchange is not due to our error.Please note: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Shipping costs are non-refundable.
Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via [email protected] including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
CANCELLATION
Cancelling Unshipped-out Orders
If you are canceling your order which has not yet been shipped out, please kindly contact us via [email protected] For the fastest resolution, please include your order number. Thanks!
Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or is on its way to its destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. A refund will be issued as soon as the parcel begins to return.
Warranty
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Improper care
Normal wear and tear
Breakdown of colors and materials due to sun exposure
After-market modifications
No returns/exchanges for products with water exposure will be accepted.
REFUND POLICY
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
If the product you’ve purchased is completely non-functional.
If you did not receive your product within 90 business days (South America) after the date that your order has been placed.Please Note: Refund will go back to your account in 3-5 business days.
Undeliverable or Returned Shipments
Customers are responsible for providing complete and accurate shipping and contact information when placing an order.
If a shipment cannot be delivered due to reasons attributable to the customer or recipient, including but not limited to:
- Incorrect, incomplete, or invalid shipping address
- Incorrect postal code, recipient name, telephone number, or other contact information
- The carrier being unable to contact the recipient
- The recipient refusing the shipment
- The recipient failing to collect the shipment within the carrier’s required period
- The recipient failing to provide information or documentation required for customs clearance
- The recipient failing or refusing to pay applicable import duties, taxes, customs charges, or other fees
- Other customer- or recipient-related reasons that prevent successful delivery
the shipment may be returned, abandoned, disposed of, or destroyed, depending on the carrier’s procedures and local conditions.
For international shipments, returning an undeliverable package to our original warehouse may result in significant return shipping charges, customs duties, storage fees, handling charges, or other costs. In such cases, the shipment may be returned to a local carrier warehouse and disposed of or destroyed instead of being returned to our warehouse.
Where the delivery failure is caused by the customer or recipient, the customer is responsible for any resulting costs or losses, including, where applicable:
- Original shipping charges
- Return shipping charges
- Storage and handling fees
- Customs duties, taxes, and clearance fees
- Carrier disposal or destruction fees
- The value of goods that cannot be recovered
If the goods are successfully returned to us and remain eligible for return under this Policy, any applicable costs may be deducted from the refund.
If the goods are abandoned, disposed of, or destroyed because of customer- or recipient-related delivery issues and cannot be recovered by AMX Motion, the order will not be eligible for a refund for the unrecovered goods.
This section does not apply where the delivery failure was caused by an error on our part, such as shipping to an address different from the address provided by the customer.
SHIPPING COSTS
You will be responsible for paying for your shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Thank you!